Daniel Struis

IT Support (1st & 2nd line) & internal IT department Now

• 1st and 2nd line support for internal users and customers
• Management of workstations, servers and network infrastructure
• Implementation of automation solutions for repetitive tasks
• Collaboration with external vendors and IT departments

Systems & Network Administrator

• Workplace, server and network administration for a logistics organization
• SQL programming for automated import and export processes
• Primary point of contact for IT departments, users and customers
• Proactive monitoring and maintenance of IT systems

IT Helpdesk Agent

• Trilingual (NL/DE/EN) helpdesk support for international customers
• Safeguarded continuity of payroll systems
• Cross-department coordination for complex issues
• Escalation management and knowledge sharing within the team

IT Helpdesk Agent

• ITIL-based support for the Dutch Ministry of Foreign Affairs
• Management of voice and data connections for diplomatic missions
• International collaboration in an enterprise environment

IT Helpdesk Agent

• Helpdesk support for Dutch and English users
• Troubleshooting of conferencing systems

IT Helpdesk Support (internship)

• User support in an educational environment
• Server and network administration under supervision

MBO ICT Administration level 3 & Network Administrator level 4

Cisco (CCNA 2 & 3); managing, installing, designing and configuring hardware/software and network infrastructure. Supporting system users.