Daniel Struis

Senior IT Professional & Developer

Hands-on IT professional who tackles challenges head-on with a clever, strategic approach. With over 15 years of experience in support, infrastructure management, and systems administration, and a passion for continuous learning and helping others. Builds automation tools and web applications in spare time (TypeScript, React, Next.js). Seeking a role focused on technical leadership, DevOps, or full-stack development.

📍 Wierden, Netherlands 🏠 Remote & Hybrid 💼 15+ years experience 🛠️ Support • DevOps • Development 🌐 Dutch • English • German

Experience

IT Support (1st & 2nd line) & internal IT department Now

RGB Automatisering Dec 2018 – present

1st and 2nd line support for internal users and customers
Management of workstations, servers and network infrastructure
Implementation of automation solutions for repetitive tasks
Collaboration with external vendors and IT departments

Systems & Network Administrator

Oegema Transport — Dedemsvaart, NL 2016 – Nov 2018

Workplace, server and network administration for a logistics organization
SQL programming for automated import and export processes
Primary point of contact for IT departments, users and customers
Proactive monitoring and maintenance of IT systems

IT Helpdesk Agent

Logicway B.V. — Oldenzaal, NL 2011 – 2016

Trilingual (NL/DE/EN) helpdesk support for international customers
Safeguarded continuity of payroll systems
Cross-department coordination for complex issues
Escalation management and knowledge sharing within the team

IT Helpdesk Agent

Orange Business Service — London, UK 2010 – 2011

ITIL-based support for the Dutch Ministry of Foreign Affairs
Management of voice and data connections for diplomatic missions
International collaboration in an enterprise environment

IT Helpdesk Agent

Genesys Conference Calls — London, UK 2009 – 2010

Helpdesk support for Dutch and English users
Troubleshooting of conferencing systems

IT Helpdesk Support (internship)

Het Stedelijk Lyceum — Enschede, NL 2008 – 2009

User support in an educational environment
Server and network administration under supervision

Skills

Support & ITSM

1st & 2nd line support
ITIL
Jira
Salesforce
Clarify
WebEx

Systems & network

Windows Server 2016 / 2012
Windows · macOS · Linux
Microsoft Exchange 2016
CCNA networking 2 & 3
IP VPN
Data communications

Development & automation (self-taught)

TypeScript / Node.js
React / Next.js
Git & GitHub
PowerShell
SQL
HTML / CSS
Cloudflare (Tunnel / Zero Trust)
PM2
AI / LLM tooling
PHP

Languages

Dutch — native
English — fluent
German — advanced

About Me

🚀

Work Style

I dive into challenges head-first and tackle problems hands-on — but always with a clever, strategic approach. No detours, just results.

📚

What Drives Me

Learning new technologies and sharing knowledge with others. I get energy from helping colleagues and solving complex problems.

💡

Mindset

Always improving — processes, systems, and myself. If something can be better, I'll find a way to make it better.

🏋️

Outside Work

Active at the gym with HIIT and strength training. And always tinkering with IT projects at home — from smart mirrors to home automation.

Education

MBO ICT Administration level 3 & Network Administrator level 4

ROC van Twente — Almelo, NL 2003 – 2008

Cisco (CCNA 2 & 3); managing, installing, designing and configuring hardware/software and network infrastructure. Supporting system users.

Courses & training (2010–2018)

ICT knowledge

Configuring advanced services
Windows Server 2012 administration
Data communications
IP VPN introduction
WBT & post test
MSC Known Error Database (KEDB)

Customer-focused

Customer Care — In my customer's shoes
Phone Pro: Etiquette essentials
Telephone Tyrants & Wordsmithing 1 & 2

Self-improvement

ITIL Lean Sigma overview
Manager Role WBT
Service excellence time management
Planning & prioritizing your time